Help
1- Do you need to register to use the site?
No registration is required to use the site.
2- Is the reservation free or paid? What are the booking procedures?
* Yes, booking through our platform is free, and does not require payment of any fees. As for international hospitals and medical centers, some of them require fees to book or confirm the appointment, and this is subject to the policies of those hospitals and the medical center.
* Booking procedures are as follows:
a) Search through the platform for your request.
b) After obtaining the required, the reservation form is filled out and sent to the hospital.
C) The hospital will respond to you and provide you with its terms and conditions and privacy policy through your email or coordination by contacting you directly or both, and it may be delayed in some cases according to the policy of each hospital or medical center or any category listed on our platform.
D) After receiving the response or the medical offer, the patient informs the hospital of his approval or rejection, with an explanation of the reason for them.
3- Is it possible to book multiple appointments for one person?
Yes, provided that those appointments are not at the same time, because this is not serious and may affect the hospital's policy in dealing with patients' reservations in the future.
4- How can I follow up with the hospital later?
You can by sending another follow-up message indicating the previous appointment, by calling them or by emailing them.
5- When will the appointment be confirmed?
Usually, the appointment is confirmed within five working days of sending the booking request and may exceed that period because it is subject to their policies, and if that period is among the official holidays, it will be added to the previous period.
6- Do I have the right to communicate directly with the hospital?
Yes, using the means of communication available to the hospital and referred to in our platform.
7- Is it possible to communicate in Arabic?
If the hospital is in Arabic-speaking countries, otherwise the correspondence is in English.
8- Are there translation services?
Yes, we provide translation services in cooperation with one of our partners, the Translation Path website. Translating correspondence and medical reports from any language to any language at an amount of 25 US dollars for a translation (250 words).
9- Is it possible to request a medical consultation from a hospital? Is it free or paid?
*Yes, by filling out the appointment booking form in the data of each hospital, and consultation is requested, noting that some hospitals and medical centers may require fees for these medical consultations.
* Yes, it is free. For us, we do not ask for fees, but some hospitals or medical centers require fees for that.
11- Are all the hospitals and medical centers on the site reliable?
The site is a platform that provides you with the addresses of hospitals according to their specialties in the world, and the presence of the data of any hospital, medical center, clinic, or any other medical category on our platform does not mean that they are credible and that they are reliable, and therefore the responsibility to ensure their credibility is the responsibility of the patient or the service requester.
12- Does the site provide coordination services with the hospital?
No, we are not intermediaries with any hospital, medical center, clinic or any medical category present on this platform and patients or service seekers, but hospitals provide their services directly to patients and it is possible to coordinate and request service from them directly.
13-Is there a discount for hospital website customers?
Currently, there is no current agreement in this regard, but this point will be taken into consideration in the future.
14- What are the approved payment methods for hospitals?
Each hospital has its own system and procedures, and we "Hospitals Pages" are not responsible for that, and you can communicate directly with the hospital and we recommend being careful and following safe and internationally reliable methods of payment, as the Hospital Pages website does not guarantee any dealings between all parties on the platform.
15- How can I recover the payments I paid to hospitals or any medical category in the hospital?
This is subject to the policy and payment system in force in those hospitals, and we recommend that you read and understand your money and what you have to do before transfer and consult the specialists in order to avoid any problems in the future. It is necessary to request the terms and conditions, privacy policy, return policies, and all other systems related to regulating the interaction between the hospital and the patient before benefiting from any service in order to avoid any problems.
17- In the event of a problem between me and any medical center, how can I claim my rights?
Since you have read and understood the terms and conditions, the privacy policy and any other systems that regulate the dealings between you and the hospital before starting any service request, you can provide any specialized lawyer with experience to read these documents and direct you what you have to do.
18- What does the Hospital Pages platform recommend?
We advise you to read the terms and conditions and the privacy policy of our platform before using it, as well as request, read and understand the terms and conditions and the privacy policy of each hospital, center, or medical entity on our platform before dealing with it, and consult the specialists in the medical field from your side who can distinguish the quality of services provided by them before dealing with them.